Covid Secure Policy
– Updated 8th December 2022
Donahey’s number one priority is our guests, performers, team & contractors safety.
Donahey’s continue to work in partnership with our Health & Safety Consultants and venue management teams towards delivering you a safe & fabulous Dancing With The Stars Weekend.
Our Resort Hotels are all designated ‘Good to Go’, the industry issued standard that confirms a venue has COVID-safe policies in place. All our venues have returned to providing safe & successful indoor events, operating at normal capacity with dancing allowed.
Donahey’s 2023 Covid Policy
All guests have a shared responsibility in the safety of our break. As the situation evolves, so will our approach to keeping you safe. We thank you for your patience and flexibility as we manage this and ask that you check back here for any updates.
Donaheys strongly recommends all guests are fully vaccinated and take a Lateral Flow test on the morning of arrival.
If you are feeling unwell and have any symptoms of Covid please do not attend.
If you test positive for Covid, please follow government guidance and do not attend the break and contact your travel insurers.
If you have recently tested positive for Covid, Government guidance recommends you stay home for 5 days, (more if you are still symptomatic). If you test negative on the Friday of your break you are welcome to join us as planned, however face coverings are recommended as per Government guidance.
If you start to feel unwell during the weekend or are showing any symptoms of Covid, we strongly advise taking a LFT. Please remain in your bedroom and contact Donaheys to request a LFT is delivered to your bedroom door. LFT’s are also available from Donaheys iPoint. If you do test positive we recommend you remain isolated in your bedroom until you are able to arrange safe onward travel.
We recommend regular use of the Hand Sanitisers which are available on all Ballroom tables, at all Ballroom entry points, Restauraunt entry & buffet stations and at key points around the resort venues.
Mask wearing during your break is optional.
Guests will not be required to provide evidence of vaccination status or negative LFT upon registration.
Donahey’s continues to monitor UK Government guidelines in relation to indoor seated events of 300-400 guests. If government guidance changes our policy will be updated to reflect this.
Covid Secure Policies
A copy of Donahey’s Events LTD robust Covid Secure Policy can be viewed and downloaded here;
Donahey’s Events LTD Risk Assessment 2023
Safety measures will be in place to ensure the safety and well-being of all our guests, performers and team. You can view each of our Resort Hotels current Covid-19 safety measures & policies here;
www.altontowers.com/plan-your-visit/coronavirus/
www.devere.co.uk/wellbeing/
www.celtic-manor.com/about-your-stay
Booking Cancellation Policy
What if you wish to cancel or postpone your booking upto 10-weeks prior to your break
Upto 10-weeks prior to your confirmed break we are more than happy to offer you a transfer to any of our 2023 Dancing With The Stars Weekends, subject to availability.
There would be a small £25pp administration fee to cover the administration involved in your booking transfer.
If you did wish to cancel your booking, the cancellation fee would be the £100pp non-returnable deposit.
What if you wish to cancel or postpone your booking from 10-weeks prior to your break
100% cancellation charge would apply.
What if your break can go ahead, but as a result of Self-Isolation or Local Government Restrictions you are unable to join us?
Donahey’s are organising a Weekend Leisure Break with limited places available.
To maintain the commercial viability of running our Weekend Breaks with the Strictly Stars and the enormous costs associated with putting on these breaks, unfortunately we are unable to offer refunds or postponement if guests become unable to travel due to Covid-19 and the Weekend Break is still able to go ahead under national & local guidelines. This would become a matter for guests personal Travel Insurance.
If the government imposes restrictions that prevent you from travelling, and the Weekend Break is still able to go ahead under national & local guidelines, this would become a matter for your personal travel insurance.
At 10-weeks prior bedrooms are directly contracted with the Resort Hotel and paid for in full on your behalf, which is our contractual obligation to the Resort Hotels. Unfortunately we would be unable to replace your booking at such short notice.
Personal Travel Insurance policies which includes additional Covid Protection are now available at relatively low cost.
StaySure, LV, AA & CoverForYou offer extensive policies. Donahey’s recommends an online search or call to your preferred Travel Insurance provider to discuss your requirements and confirm you are happy with the inclusive Covid cover they offer.
Examples would include but are not limited too;
• A Positive Covid Test
• Feeling Unwell
• Covid Symptoms
• Local travel restrictions
• Quarantine restrictions
• Self Isolation requirements
If you already have an annual travel insurance policy, please confirm with your provider they have included Covid Protection cover.
In line with most UK holiday operators, Donahey’s requires guests take out appropriate UK Travel Insurance which covers cancellation due to Covid-19.
For such a low price and your added peace of mind, we strongly advise taking out this protection. Many holiday operators are offering this enhanced Covid Protection cover at an add-on price, unfortunately Donahey’s is not licenced to sell Insurance Policies, and are therefore unable to offer this additional paid for cover, our apologies.
What if your Dancing With The Stars Weekend cannot go ahead?
Should our Dancing With The Stars Weekend be postponed due to local or national Covid-19 restrictions affecting the resort hotels locality, we will offer you a no cost transfer to the following years Dancing With The Stars Weekend at the same venue, over the same weekend next year.
You may instead choose to switch to a different weekend or venue the following year – the choice is yours.
Alternatively, if the postponed dates don’t work for you we will offer you a full & immediate refund less a booking fee towards the direct costs incurred with your booking.
We would of course love you to continue to enjoy looking forward to spending a weekend with the Strictly Stars, so all 2024 supplier cost increases will be absorbed on any postponed bookings.
